GB/T 32230-2015 English PDF (GBT32230-2015)

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GB/T 32230-2015: Guidelines for quality culture development in enterprises
GB/T 32230-2015
NATIONAL STANDARD OF THE
PEOPLE’S REPUBLIC OF CHINA
ICS 03.120.10
A 00
Guidelines for quality culture development in
enterprises
ISSUED ON: DECEMBER 10, 2015
IMPLEMENTED ON: JULY 01, 2016
Issued by: General Administration of Quality Supervision, Inspection and
Quarantine of the PRC;
Standardization Administration of the PRC.
Table of Contents
Foreword ... 3 
Introduction ... 4 
1 Scope ... 7 
2 Normative references ... 7 
3 Terms and definitions ... 7 
4 Fundamentals of quality culture development ... 8 
5 Work processes and matters of quality culture development ... 12 
5.1 Orientation of quality culture ... 12 
5.2 Organization and management ... 13 
5.3 Promotion of quality culture ... 15 
5.4 Measurement, evaluation, and improvement ... 17 
Appendix A (Informative) Self-evaluation tool for quality culture development
... 21 
Bibliography ... 26 
Guidelines for quality culture development in
enterprises
1 Scope
This Standard provides the fundamentals, work framework, work processes
and matters for the enterprise's quality culture development.
This Standard applies to enterprises with the following needs:
- Various enterprises seeking competitive advantage and continuous
operation through the quality culture development;
- Enterprises planning to create and optimize a quality culture.
This Standard can be applied to service organizations that provide training and
guidance for the development of enterprise quality culture; and, can also be
used as a reference for development of organizational culture by various
organizations.
2 Normative references
The following documents are indispensable for the application of this document.
For the dated references, only the editions with the dates indicated are
applicable to this document. For the undated references, the latest edition
(including all the amendments) are applicable to this document.
GB/T 19000 Quality management systems - Fundamentals and vocabulary
GB/T 19001 Quality management systems - Requirements
GB/T 19004 Quality management systems - Guidelines for performance
improvements
GB/T 19580 Criteria for performance excellence
3 Terms and definitions
The following terms and definitions apply to this document.
3.1 Enterprise quality culture
The manifestation of enterprise quality culture includes four levels: spiritual
culture, behavior culture, system culture, and material culture.
4.3 Key factors affecting enterprise quality culture
The key factors affecting the enterprise quality culture and its individual
characteristics are the following:
a) Quality awareness and leadership of senior leaders, and their level of
awareness of building a quality culture, etc.;
b) Internal and external environment of the enterprise, including the political,
economic, social, legal, regulatory, and policy environment, the
competitive environment, the composition of employees, the status of
resources, and the location, etc.;
c) Enterprise's development history, including entrepreneurial process,
historical and cultural heritage, etc.;
d) Overall direction of enterprise culture, including mission, vision, and
values;
e) Enterprise's operation policy and strategic goals;
f) Product characteristics and industry attributes, including product type,
complexity, and safety risks, etc.
4.4 Work framework of quality culture development
The work framework of quality culture development is a management method
that guides enterprises to carry out quality culture development. It provides the
path and method of quality culture development. The framework is based on
processes, as shown in Figure 1.
quality culture" of framework of quality culture development. The work
framework of quality culture development proposed in this Standard is intended
to provide a work path for various types of enterprises to carry out quality culture
development, rather than to unify the quality culture of each enterprise.
5 Work processes and matters of quality culture
development
5.1 Orientation of quality culture
5.1.1 General
This work process aims to determine the development direction and desired
goals of the enterprise quality culture. Enterprises shall, according to the
development direction and strategic planning in terms of quality, fully
considering the needs of customers and other interested parties, determine
quality values and quality policy, clarify the development direction and desired
goals of quality culture development, and formulate corresponding
effectiveness standards. These work matters require the personal involvement
and decision-making of enterprise’s senior leaders.
5.1.2 Make clear development direction and desired goals
The senior leaders of an enterprise shall, according to the enterprise's
development strategy and operation policy, clarify the purpose of the
enterprise's quality culture development, determine the direction of quality
culture development, i.e., the ideal quality culture pursued by the enterprise,
and establish the desired goals to specifically describe the state characteristics
of the ideal quality culture of the enterprise. The enterprise shall document and
publish the development direction and desired goals of quality culture
development.
5.1.3 Make clear quality values
Enterprises shall determine quality values that are in harmony with their mission,
vision, and values. Quality values shall adapt to social progress and reflect the
needs of customers and other interested parties; can continue to guide
enterprises to focus on quality and pursue excellence. The enterprise shall
ensure that quality values are used as the guiding principle for conducting all
quality activities and the code of conduct for all staff. Enterprises shall plan and
determine appropriate methods to communicate and explain the connotation of
quality values to all staff, to ensure that quality values are fully communicated
among all staff and are understood and recognized. Enterprises shall also, by
formulating quality code of conduct for various types of personnel, guide the
means, to ensure the continuous advancement and development of quality
culture development.
5.2.2 Organizational leading responsibilities
The enterprise shall define or establish a team with leading responsibilities for
the quality culture development. The senior leaders of the enterprise shall
participate in it. The team has at least the following responsibilities:
a) Determine the development direction or vision of enterprise quality culture;
b) Formulate a master plan for quality culture development;
c) Create an environment conducive to the creation, cultivation, development,
and optimization of quality culture, including the establishment of
corresponding mechanisms;
d) Allocate necessary resources to promote quality culture development.
5.2.3 Daily management responsibilities
The enterprise shall make clear the daily management department of quality
culture development and its main responsibilities; and, implement the
corresponding responsibilities of the quality culture development at all levels
and departments.
The daily management department of quality culture development shall have
the following responsibilities and authorities:
a) Be responsible for the organization and coordination of the daily work of
quality culture development;
b) Guide and monitor each work process of quality c...