GB/T 36326-2018 English PDF (GBT36326-2018)

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GB/T 36326-2018: Information technology -- Cloud computing -- General operational requirements of cloud service
GB/T 36326-2018
GB
NATIONAL STANDARD OF THE
PEOPLE’S REPUBLIC OF CHINA
ICS 35.100.05
L 79
Information technology - Cloud computing -
General operational requirements of cloud service
ISSUED ON. JUNE 07, 2018
IMPLEMENTED ON. JANUARY 01, 2019
Issued by. State Administration for Market Regulation;
Standardization Administration of the PRC.
Table of Contents
Foreword ... 4 
1 Scope ... 5 
2 Normative references ... 5 
3 Terms and definitions ... 6 
4 Overview ... 8 
4.1 General description of cloud service ... 8 
4.2 Service categories ... 9 
4.3 External characteristics ... 9 
4.4 Internal characteristics ... 9 
5 Personnel ... 10 
5.1 Personnel management ... 10 
5.2 Post structure ... 10 
5.3 Personnel skills ... 10 
6 Process ... 11 
6.1 Process of operational management layer ... 11 
6.2 Process of operations and maintenance operational layer ... 13 
7 Technology ... 13 
7.1 Resource pooling ... 13 
7.2 Measuring ... 14 
7.3 Monitoring ... 14 
7.4 Dispatching ... 14 
7.5 Multi-tenant ... 15 
8 Resource ... 15 
8.1 Infrastructure ... 15 
8.2 Supporting environment ... 16 
9 Security ... 16 
Information technology - Cloud computing -
General operational requirements of cloud service
1 Scope
This Standard gives a general description of cloud service and specifies the
conditions and capabilities that cloud service provider shall have in terms of
personnel, processes, technology, and resources.
This Standard applies to.
a) the basis for cloud service provider to raise needs to cloud service
developer;
b) cloud service provider to evaluate its own conditions and capabilities;
c) cloud service customer to select and evaluate cloud service provider;
d) the third party to evaluate the capabilities of cloud service provider.
2 Normative references
The following documents are indispensable for the application of this document.
For the dated references, only the editions with the dates indicated are
applicable to this document. For the undated references, the latest edition
(including all the amendments) are applicable to this document.
GB/T 2887 General specification for computer field
GB/T 9361 Safety requirements for computer field
GB/T 28827.1-2012 Information technology service - Operations and
maintenance - Part 1. General requirements
GB/T 31168-2014 Information Security Technology - Security Capability
Requirements of Cloud Computing Services
GB/T 32400-2015 Information technology - Cloud computing - Overview and
vocabulary
operational elements, i.e., internal characteristics of cloud service; and GIVE
specific operational requirements for internal characteristics.
4.2 Service categories
The service categories of cloud computing mainly include IaaS, PaaS, and
SaaS. The three modes, from the bottom up, provide different levels of cloud
services, with hierarchical relationships, but the upper services do not have to
be built on the underlying services.
4.3 External characteristics
The external characteristics of cloud service are the characteristics that users
can perceive through experience services.
a) On-demand service. The cloud service can quickly and automatically meet
the user’s needs for application, change, cancellation, and other
operations of service delivery content such as service functions and
service instances, so that the user’s needs can be met immediately;
b) Elasticity. The cloud service has the capability of rapid elasticity; according
to user’s needs, can apply, release, and adjust the use of cloud service
resources at any time;
c) Network dependency. Users of cloud services, over the network, access
computing, storage resources and various services;
d) Measurable. The cloud service itself has the ability to, in accordance with
reasonably consistent standards, fine-grain measure the services of
computing, storage, and other specific functions used by users.
4.4 Internal characteristics
The internal characteristics of cloud service reflect the service delivery
capabilities of cloud service provider, including the four elements of personnel,
process, resource, and technology, as well as the security involved in the four
elements.
a) Personnel element includes personnel management, post structure, and
personnel skills;
b) Process element is divided into two layers. operational management layer
and operations and maintenance operational layer;
c) Technology element includes resource pooling technology, measuring
technology, monitoring technology, dispatching technology, and multi-
tenant technology;
6 Process
6.1 Process of operational management layer
6.1.1 Service catalog management
Cloud service provider shall.
a) define roles and responsibilities in the process;
b) standardize and publish definitions of cloud computing related services;
c) update and maintain the service catalog;
d) regularly assess the consistency of service capabilities and service
catalog;
e) regularly assess the satisfaction of service needs and service catalog;
f) establish the relationship between service catalog management and
service level management.
6.1.2 Service level management
Cloud service provider shall.
a) identify customer needs in the service and form a service description and
a service quality plan;
b) identify the form of signing service level agreement and related documents;
c) sign service level agreement and related documents;
d) establish a mechanism for monitoring and reporting the service level;
e) regularly or irregularly review the implementation of service level
agreement; and for items which do not meet the cloud service level
agreement, develop plans for improvement or further optimization.
6.1.3 Service request management
Cloud service provider shall.
a) make clear the definition of service request;
b) establish a mechanism for grading and dispatching;
c) establish technological and financial approval mechanisms for service
b) establish user information management mechanisms, such as adding,
deleting, changing, and checking user information;
c) establish user information protection mechanism.
6.1.7 Accounting management
Cloud service provider shall.
a) according to the resource use type, define different accounting methods;
b) establish accounting management mechanisms such as data collection,
pre-processing, cost calculation, data distribution, etc.;
c) establish a bill management mechanism;
d) establish a payment management mechanism.
6.2 Process of operations and maintenance operational layer
Cloud service provider shall.
a) establish monitoring mechanisms for different resources, including
monitoring information collection, analysis and processing, information
presentation, and other processes;
b) establish a monitoring-based alarm mechanism;
c) define a clear operations and maintenance service operational layer
process and mechanism. The process of operations and maintenance
operational layer shall meet the requirements of 9.4~9.9 in GB/T 28827.1-
2012.
7 Technology
7.1 Resource pooling
Cloud service provider shall have resource pooling technology, including.
a) resource pooling of computing resources. The cloud service provider,
according to the unit of computing power (such as processor main
frequency, memory capacity, processor core numbers, etc.), constructs a
computing power pool and ...