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GB/T 41432-2022: Guidelines of customized manufacturing for household electrical appliances
GB/T 41432-2022
NATIONAL STANDARD OF THE
PEOPLE’S REPUBLIC OF CHINA
ICS 97.030
CCS Y 60
GB/T41432-2022
Guidelines of customized manufacturing for household
electrical appliances
ISSUED ON: APRIL 15, 2022
IMPLEMENTED ON: NOVEMBER 01, 2022
Issued by: State Administration for Market Regulation;
Standardization Administration of the People’s Republic of China.
Table of Contents
Foreword ... 3 
1 Scope ... 4 
2 Normative references ... 4 
3 Terms and definitions... 4 
4 General principles ... 6 
5 Customization information ... 7 
5.1 General ... 7 
5.2 Customization information acquisition and identification... 7 
5.3 Conversion of customization information ... 8 
5.4 Transmission and use of customization information ... 9 
5.5 Security of customization information ... 9 
6 Design under customization ... 9 
6.1 General ... 9 
6.2 Design management ... 9 
6.3 Design scheme formulation ... 10 
6.4 Changes in design ... 10 
6.5 Design method ... 10 
6.6 Quality and safety at the design stage ... 11 
7 Production under customization ... 11 
8 Testing and certification under customization ... 12 
9 Delivery, after-sales and repair services under customization ... 13 
References ... 14 
Guidelines of customized manufacturing for household
electrical appliances
1 Scope
This document provides the general principles of customized manufacturing for
household electrical appliances (hereinafter referred to as "home appliances") and the
suggestions for guarantee of quality and safety in key processes such as the acquisition
and transmission of demand information, product design, production, testing and
certification, delivery, after-sales and maintenance services, providing guidance for
manufacturers and other related parties to carry out customized manufacturing of home
appliances.
This document applies to the customized manufacturing of home appliances.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
The following terms and definitions are applicable to this document.
3.1
customized manufacturing
A mode of production of designing, manufacturing and providing customers with
differentiated products and services, according to the needs of different customers.
3.2
customized electrical appliances
Differentiated home appliances which are customer-oriented, and usually based on
modular design and manufacturing.
Note 1: The differentiation of home appliance products (or the differentiation of
customer needs) can be reflected on the differences in functions, performance,
structural form, unit (module) composition, network support, appearance and
color of the products that can be recognized by customers.
Note 2: Only the difference in the marked content of the product model (specification)
is not considered to be product differentiation.
Note 3: Customers usually choose customized home appliances within the specified
modular design range.
3.3
customization information
Information containing differentiated needs of customers and product purchase
requirements for corresponding needs.
3.4
sensitive data
Data information which, once leaked or modified, will cause loss to the user’s privacy
and (the manufacturer's) commercial interests.
Note: The sensitive data involved includes but is not limited to user information such
as the user's ID number, home address, contact number, e-mail, user name and
password, communication records, bills, communication time and positioning
data, as well as product service data information (such as user preference
information of program used, usage frequency, usage time, usage habits, etc.).
3.5
customization process
The whole process from the acquisition and transmission of customization information
to the design, production, testing and certification of customized home appliances, and
to logistics, delivery and after-sales service.
Note: The delivery includes the necessary installation and commissioning.
3.6
information nodes
The connection points between several necessary links from the acquisition and
transmission of customization information to the design, production, product delivery,
and after-sales service of the customized product.
3.7
customized module
A common stand-alone unit that constitutes different customized home appliances.
4.4 The enterprise should establish a monitoring, early-warning and evaluation
mechanism for the risks of the whole customization process, and establish an
emergency response mechanism for possible problems in the whole customization
process, so as to control the potential risks to a minimum.
4.5 In order to ensure the product quality and safety of customized household electrical
appliances, the enterprise should consider establishing a traceable enterprise quality
management operation system suitable for the business of customized household
electrical appliances.
5 Customization information
5.1 General
Enterprises should consider establishing traceable customization information
collection/acquisition, identification/confirmation, conversion and transmission
procedures, to ensure that customization information sources are authentic, information
representation is accurate, differentiated requirements are within the scope of
customization, and each information node can obtain and use customization
information in a timely and accurate manner.
Note: The customization information that needs to be obtained mainly includes the
basic characteristics of the customer, the problems to be solved for the customer,
the customer's purchase or use of the product, the customer's requirements for
the product structure or function, and customer’s comment and feedback.
5.2 Customization information acquisition and identification
5.2.1 Enterprises obtain customization information from customers from the following
ways, including but not limited to:
a) Market research: including questionnaire survey, telephone survey, observation
survey, etc.;
b) Network research: including network questionnaires, web page information
capture, enterprise official websites, etc.;
c) Enterprise internal data mining: Perform mining and analysis of customer basic
information, order information, complaint feedback and other information in the
internal database of the enterprise, to study customer consumption habits, usage
behavior data, etc.;
d) Offline research: Understand customer needs through offline experience store
activities, mall and community activities, exhibitions and other channels.
5.2.2 Enterprises should set up a platform or a channel for customers to choose
customized electrical appliance products and submit customization information. The
platform or channel includes but is not limited to the following functions:
a) obtaining user’s needs and ideas, and supporting relevant parties to interact needs
and ideas in real time;
b) providing the name, functions, etc. of the customized module for home appliances;
c) displaying the function, performance, price and other information of customized
home appliances (according to the customer's choice).
5.2.3 Enterprises should identify and confirm the obtained customization information,
including at least:
a) authenticity and accuracy of the customization information: to ensure that the
customization information is the real demand of the customer, and the expression
is accu...